Students and employees of the University of Nairobi who purchase meals from the campus can now only pay using the e-Citizen app. 

This is in compliance with a regulation issued by the Kenya Kwanza government to the university, requiring all payments to be done via the government’s web platform. 

As an alternative, the institution sent out a note to all employees and students a week ago with payment procedures and instructions.


“The Kenyan Government has mandated that all payments to the University of Nairobi be made via the E-Citizen platform. Complying with this directive, the University has established the required systems to enable clients to make payments through E-Citizen. To pay for services, please follow the instructions provided below,” reads the memo issued by the VC through the corporate affairs office. 

The user was advised to enter the Outlet/Live identifier in capital letters, followed by a hyphen and name (e.g., NUK1-name) as the account number, and then make the payment using paybill number 222222. 

The university continued by providing additional payment information (Outlet/Live Identifiers) for various kitchens.

The directive is applicable to other Nairobi satellite campuses as well as the main campus’s kitchens. 

The most recent orders were issued a month after the government finished migrating all of its services to the e-Citizen platform, where users will need to pay a fee in order to access government services. 


The government announced the implementation of access fees for government services on the e-Citizen platform in December 2023 through Treasury and Economic Planning Cabinet Secretary Njuguna Ndung’u.

In a gazette notice, Ndung’u stated that those seeking to access services on the platform shall be required to pay a nominal administrative fee per transaction.

The services and charges are as follows;

Below Ksh.199 will be charged at Ksh.5 

Between Ksh.200 – Ksh.299 at Ksh.10

Between Ksh.300 – Ksh.499 at Ksh.15

Between Ksh.500 – Ksh.699 at Ksh.20

Between Ksh.700 – Ksh.999 at Ksh.25

Over Ksh.1000 – Ksh.50

Any dollar amount at US dollar (Ksh.156 in current exchange rates)