Safaricom introduces charges for reverse call service

Safaricom has announced new changes to its reverse call service, introducing a fee for its customers who use the service more than two times in a day.

The telecommunication company revised the terms and conditions for the service, which previously allowed unlimited free reverse calls.

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According to the newly initiated terms, customers will still enjoy the service free of charge but for only two reverse call requests in a day.

Additionally, a fee of Sh0.5 per request will be charged for any subsequent reverse call made on the same day.

This charge, according to Safaricom, is aimed at preventing the misuse of the service, as Safaricom noted that some users opt for reverse calls even when they have sufficient airtime.

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“This service will be free to the initiator of the reverse call for up to two requests in a day. Subsequent reverse call requests made within the day (after the first two requests) will be charged an access fee of Ksh. 0.5 per reverse call request,” Safaricom stated in the revised terms.

The company also highlighted that the reverse call service would only be available for calls made only within the Safaricom network.

The feature was designed to help the company’s over 31 million customers by allowing them to transfer the charges of a call to the receiver.