Kenya Power Lighting Company. Photo/Courtesy.
Kenya Power has officially stopped accepting manual electricity connection applications as it transitions fully to a digital system designed to accelerate service delivery, boost transparency, and enhance customer experience.
Under the new directive, all individuals and businesses seeking new electricity connections must apply exclusively through the company’s online portal at https://selfservice.kplc.co.ke/public/, accessible via both computers and mobile phones.
According to Kenya Power, the digital shift aims to drastically cut processing times and eliminate inefficiencies associated with manual applications submitted at customer service centers and banking halls.
However, beneficiaries of the Last Mile Connectivity Project will still be assisted by on-site Kenya Power officials during project implementation.Kenya Power Managing Director and CEO, Eng. (Dr.) Joseph Siror, said the shift is central to the company’s modernization drive.
“Digitalisation is central to Kenya Power’s transformation agenda and by streamlining how customers apply for electricity, we are not only improving efficiency but also building a modern utility that is responsive, inclusive, and transparent.” Siror said.
Siror added that the new platform will also help curb fraud and impersonation incidents often reported when rogue individuals falsely present themselves as Kenya Power staff.
“This shift is also a commitment to faster, smarter, and more transparent service for every Kenyan. We are putting the power of access directly into the hands of our customers and we are ready to walk this journey with them.” He added.
Over the last three years, Kenya Power received an average of 269,268 connection applications annually, totaling 807,804 applications during the period.
The company believes digitisation will streamline this demand and make access more convenient for all Kenyans.
To support the transition, Kenya Power has deployed Business Development teams countrywide to guide customers through the digital process, especially those requiring extra assistance.
A multi-channel support system has also been activated to ensure applications can be submitted at any time.
In the year ending 30 June 2025, Kenya Power crossed the 10 million-customer milestone, with 401,848 new connections recorded and an estimated 203 GWh added in electricity sales.
