Total Cost of Credit (TCC). Photo | courtesy.
The Central Bank of Kenya (CBK) in partnership with Kenya Bankers Association (KBA) has launched a countrywide survey to gauge customer experience on the Total Cost of Credit (TCC) website, which was developed in June 2017.
The survey aims to assess its usability, identify areas of improvement, and enhance its role in promoting financial literacy and informed borrowing.
According to a statement released on Monday, the platform was developed to promote transparency in the banking sector and to help borrowers clearly understand the full cost of credit before taking out loans.
“The TCC website has become an important tool for individuals and businesses seeking to compare loan products offered by different financial institutions,” read part of the CBK statement.
While the website has increased transparency for banking products, it has not kept up with the evolving financial landscape, which has prompted the need to revamp the platform, CBK said.
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CBK therefore requests customers of commercial banks, mortgage finance companies and microfinance banks and the general public to complete the survey.
“The survey link can be accessed at the Total Cost of Credit Website Customer Experience Survey (https://forms.office.com/r/d8FNWvt5e5) and should be completed by July 15, 2025,” CBK said.
“In case of any difficulties accessing the form or any related queries, please contact CBK via email at fin@centralbank.go.ke.”
